Legal
Terms of Service
Last updated 3 August 2026
These terms govern your use of CourtBuildr, a hosted court-designer platform available at courtbuildr.com. By subscribing to or using the service, you agree to them. Please read them with our Privacy Policy.
1. Who we are
- The service is provided by CourtBuildr (“we”, “us” or “our”).
- You can reach us any time at [email protected].
- “You” means the business or person subscribing to the service; “your customers” means the people who use the designer you embed on your own site.
2. The service
- CourtBuildr gives you a branded 2D/3D/AR court-designer tool to embed on your website, capture leads (with each customer’s design attached), and — optionally — take orders online.
- We host the software, keep it running, and release updates and improvements over time. Exact features depend on the plan you choose.
- We may add, change or remove features to improve the service. We won’t make a material reduction to a core feature of your plan without reasonable notice.
- Availability is limited by territory: CourtBuildr is not offered to, and may not be purchased or used by, businesses located or operating in Australia or New Zealand. We may decline or cancel any subscription that breaches this restriction and refund the fees paid for it.
- These terms cover the software only. If you also engage us for consulting or advisory services (including our implementation program), that is a separate engagement governed by our Consulting Terms — see courtbuildr.com/consulting-terms. Your subscription continues under these terms independently of any consulting engagement.
3. Plans, fees and billing
- Prices are shown on our pricing page and are in US Dollars (USD) unless stated otherwise.
- You pay a recurring subscription (monthly or annual). Some plans may also include a one-off setup fee — if one applies, it is shown on the pricing page before you subscribe.
- Payments are processed securely by Stripe. By subscribing you authorise us (via Stripe) to charge your payment method for the setup fee and each renewal until you cancel.
- Monthly plans renew monthly. Annual plans are billed once for the year (at ten times the monthly rate — i.e. two months free) and are a 12-month commitment.
- If you buy our 30-day implementation program, your CourtBuildr subscription then continues automatically when the 30 days end, at the monthly price named in your engagement summary (the standard Growth price is USD $697 per month; yours is whatever your summary and receipt say). We tell you that date when your program starts.
- If your subscription has no minimum term, you can cancel or pause at any time before it begins, and any time after, from your dashboard — you will not be charged if you cancel before it starts.
- If your engagement summary names a MINIMUM TERM, that term applies instead: the subscription cannot be cancelled during it, and the monthly fee remains payable for the whole term. The term is stated in your summary and on your receipt, and unless your summary says otherwise it runs from your start date — the date your program or subscription begins, whichever is first — not from your first monthly payment. At the end of the minimum term the subscription continues month to month and you can cancel any time.
- If a payment fails we may retry it and, if it stays unpaid, suspend or cancel your service.
4. Cancellation and refunds
- Monthly plans with no minimum term: cancel any time from your dashboard or by emailing us. Cancellation takes effect at the end of the current paid month; we don’t refund the part-month already paid.
- This includes cancelling before a subscription begins at the end of an implementation program: cancel or pause any time in those 30 days and the subscription simply does not start.
- Monthly plans WITH a minimum term: these cannot be cancelled during the term, and the fee remains payable for the whole of it — including the part of the term that falls inside an implementation program. This is the trade for the discounted pricing agreed in your engagement summary. After the term ends it becomes an ordinary monthly plan and the bullet above applies.
- Annual plans: these are a 12-month commitment paid up front and are not refundable mid-term (the discount and waived setup reflect that commitment).
- Any setup fee is non-refundable once we’ve begun building your designer.
- Nothing in this section limits rights you have that cannot be excluded under the Australian Consumer Law or other applicable law.
5. Your responsibilities
- Use the service lawfully and don’t misuse it (no attempts to break, overload, reverse-engineer, resell or copy the platform, or to upload unlawful, infringing or harmful content).
- You’re responsible for your own brand assets, product/pricing information, and the accuracy of anything you publish through your designer.
- Manufacturer and system names: you may only select or name a manufacturer, brand or surface system in the platform if your business is genuinely an authorised applicator, installer or reseller of it and you’re entitled to name it when quoting your customers. You make that declaration yourself when you select it — we don’t verify it, we hold no relationship with those manufacturers, and selecting one implies no endorsement by them or by us. You’ll remove any system you’re no longer authorised for, and you indemnify us against any claim arising from a system you named without being entitled to.
- Third-party logos and trade marks: the platform can display sports marks (including NBA team marks and the Jordan Jumpman). These are OFF by default. Switching them on is your declaration that your business holds the licences or permissions needed to reproduce them on courts you sell. We grant you no rights in any third-party mark, we are not a licensor of them, and we make no representation that any licence exists or that your use is permitted. You will switch the feature off if your permission ends, and you indemnify us against any claim, demand or cost arising from marks displayed or reproduced through your designer — including logo artwork uploaded by you or your customers.
- Colour accuracy: colour swatches shown on screen are indicative only. No surface manufacturer publishes exact screen values, and monitors vary. You’re responsible for setting your own swatches and colour codes, and for confirming colour against a physical sample with your customer before you rely on a design or quote.
- You’re responsible for your relationship with your customers, for fulfilling any orders or quotes generated, and for handling the personal information of leads you collect (see the Privacy Policy).
- Keep your account credentials secure; you’re responsible for activity under your account.
- You confirm that your business is not located in, and does not operate in, Australia or New Zealand — and you’ll tell us promptly if that changes. Subscribing on behalf of a business in that region, or using the service to sell or build courts there, is a breach of these terms and we may suspend or terminate your account.
6. Intellectual property
- We own the CourtBuildr platform, software, designs and underlying technology. We grant you a non-exclusive, non-transferable licence to use it while your subscription is active.
- You keep ownership of your brand assets, logo, content and the customer data you collect. You grant us the limited licence needed to host and display them as part of running your service.
- Unless your plan or an add-on removes it, your designer may show a small “Powered by CourtBuildr” credit.
7. Data and privacy
- How we handle personal information is set out in our Privacy Policy.
- For leads captured through your designer, you are the data controller and we act as your processor — we process that data on your instructions to provide the service.
- You must have a lawful basis to collect your customers’ information and your own privacy policy where the law requires one.
8. Anonymised insights and case studies
- We may create and use aggregated and de-identified data and insights from how you and your customers use the platform — for example designs created, popular court sizes and colours, conversion rates and benchmark figures — to operate, improve and market the service.
- We may reference this aggregated, anonymised information in case studies, benchmarks and promotional material. We will not publicly identify your business, disclose your confidential commercial details (such as your own pricing or revenue), or expose any individual’s personal information, without your prior written consent.
- Because aggregated and de-identified data does not identify you or any person, it is not personal information, and we may retain and use it even after your subscription ends.
- Prefer we exclude even anonymised metrics from your account from our outward marketing? Email [email protected] and we’ll honour that.
9. Availability and support
- We work hard to keep the service available, but we provide it on a best-efforts basis and don’t guarantee uninterrupted or error-free operation, except where a specific service level is agreed in writing (Enterprise).
- We may carry out maintenance, and will try to schedule significant downtime sensibly.
- Support is provided by email, with the response level depending on your plan.
10. Liability
- The service is provided “as is”. To the extent permitted by law, we exclude implied warranties and aren’t liable for indirect, incidental or consequential loss, lost profits, lost revenue, or lost data.
- Where liability can’t be excluded, our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.
- Certain rights and guarantees under the Australian Consumer Law cannot be excluded; nothing here is intended to do so.
11. Term and termination
- These terms apply while you use the service. You may stop using it and cancel as described above.
- We may suspend or terminate your access if you breach these terms, fail to pay, or use the service unlawfully.
- On termination your licence ends and your designer stops serving. We’ll generally make your lead data available for export for a reasonable period before deletion — ask us if you need it.
12. Changes to these terms
- We may update these terms from time to time. If a change is material we’ll give reasonable notice (e.g. by email or in your dashboard).
- Continuing to use the service after a change takes effect means you accept the updated terms.
13. Governing law
- These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of that jurisdiction.
- Questions about these terms? Email [email protected].
Questions? [email protected]Privacy Policy →