Legal

Consulting Terms

Last updated 3 August 2026

These terms govern our consulting and advisory services — including the 90-day accelerator program. They are separate from our software Terms of Service, which govern your CourtBuildr subscription. Where you engage us for consulting, these terms apply together with the engagement summary we send you (which sets out your fee, dates and exactly what is included).

1. How these terms apply

These terms apply when you engage us for consulting or advisory services. They are incorporated into the engagement summary (or order form / invoice) we send you, which records your fee, start date, and what the program includes.
If anything in the engagement summary conflicts with these terms, the engagement summary applies for that point.
These terms are separate from our software Terms of Service. Your CourtBuildr subscription is governed by those terms and continues independently — including after a consulting engagement ends.
We may update these terms. The version that applies to you is the one published when your engagement started, identified by the date at the top of this page.

2. What the services are

We provide consulting and advisory services relating to your court business — guidance, recommendations, frameworks, review and feedback, delivered through sessions and materials as set out in your engagement summary.
The services are ADVISORY ONLY. We do not operate your business. Every decision about your business remains yours.
Unless your engagement summary says otherwise, the following are NOT included: implementation or execution work on your behalf, managing your advertising accounts or ad spend, legal advice, accounting or tax advice, financial product or investment advice, employment or HR decisions, and any work requiring a licence we do not hold.
Additional work beyond your engagement summary can be agreed in writing and is charged separately.

3. Fees and payment

Your fee and payment schedule are set out in your engagement summary. Consulting fees are separate from, and additional to, any software subscription fees.
Invoices are payable by the due date shown. We may pause the services while an invoice is overdue.
Fees are exclusive of GST, sales tax, VAT and any other applicable taxes unless stated otherwise.

4. Refunds, cancellation and missed sessions

Initial review period: if you attend the first scheduled session and decide within 7 days of your start date that the program isn’t right for you, tell us in writing and we’ll refund what you’ve paid, less the value of any sessions already delivered.
After that period, fees already paid are non-refundable for a change of mind — the fee covers a reserved place in the program and work that begins immediately.
If you’re paying by instalments and you end the engagement early, instalments not yet due are cancelled from the date the services stop. Amounts already paid aren’t refunded, subject to the review period above and to your legal rights below.
Sessions you don’t attend, and sessions cancelled at short notice (less than 48 hours), are treated as delivered and aren’t refunded or rescheduled, unless we agree otherwise. If either of us can’t attend because of illness or another reasonable cause, we’ll reschedule at no charge.
Your legal rights are unaffected. “Non-refundable” applies to a change of mind. It does not apply where the services aren’t delivered with due care and skill, or otherwise fail to meet a consumer guarantee or similar right that applies under the law of Australia or of your own country.

5. Your part in it

The value of consulting depends on your participation. You agree to attend scheduled sessions (or give reasonable notice), give us accurate and timely information when we ask, and give us reasonable access to what we need to advise you properly.
All business decisions are yours. We make recommendations; you decide whether and how to act on them, and you’re responsible for the consequences of your decisions.
You’re responsible for complying with the laws that apply to your business, including advertising, consumer, privacy and employment law in your market.
If you don’t participate as set out above, we aren’t responsible for any resulting shortfall in outcomes, and no refund is payable on that basis.

6. No guarantee of results

We do not guarantee any particular business outcome. We do not promise any specific increase in revenue, leads, enquiries, conversion rate, profit or growth.
Any figures, benchmarks, examples or case studies we share — in marketing material, during the engagement, or anywhere else — are illustrative only. They reflect past experience or other businesses’ results and are not a prediction, projection or guarantee of what your business will achieve.
Results depend on many things outside our control, including your market, pricing, execution, staffing, competition and general economic conditions.
Nothing here is intended to exclude or limit any guarantee, right or remedy that applies to you by law and can’t lawfully be excluded.

7. We advise more than one business — including your competitors

We provide, and will keep providing, consulting services to other businesses in the sport court and related industries. Some of them may compete with you, including in your region. By engaging us, you acknowledge and accept this.
Your engagement is not exclusive. Nothing in these terms stops us advising any other business. If you want exclusivity in a defined territory or market segment, that has to be agreed separately in writing and is priced separately.
Information barrier: we will not disclose your confidential information to any other client, and we will not use your confidential information for the benefit of any other client. This is the core protection and it runs both ways — other clients’ information is protected from you in the same way.
General knowledge and skill: we necessarily develop and retain general knowledge, skills, methods and experience through our work across the industry, and we remain free to use these in advising others — provided we do so without disclosing or relying on your confidential information.
Because we work across the industry, we may give other clients advice that is similar to, or the same as, advice we give you. That by itself isn’t a breach of these terms, so long as the information barrier above is respected.
We and our people may hold interests in, work with, provide services to, or have commercial relationships with other businesses in the sport court and related industries, including businesses that may compete with you. The information barrier above applies to those relationships in the same way it applies to other clients.

8. Confidentiality

“Confidential information” means non-public information one of us gives the other in connection with the engagement — including pricing, margins, costs, supplier arrangements, customer and lead data, financial information and strategy.
Each of us must keep the other’s confidential information confidential, use it only for the engagement, and not pass it to anyone else without consent.
This runs both ways: it protects your business information disclosed to us, and our methods, materials, frameworks and pricing disclosed to you.
It doesn’t cover information that becomes public through no breach of these terms, was already lawfully known, was independently developed without reference to the other’s confidential information, or must be disclosed by law (where we’ll give you reasonable notice if we lawfully can).
We may share your confidential information with our own personnel or contractors who need it to deliver the services, provided they’re under equivalent confidentiality obligations.
These obligations continue for 3 years after the engagement ends. Obligations relating to personal information continue for as long as we hold it.

9. Intellectual property

We own the intellectual property in our methods, frameworks, templates, playbooks, tools and training material, including anything we developed before or outside your engagement, and any improvements to them.
We grant you a non-exclusive, non-transferable licence to use those materials inside your own business, for as long as you like. You may not resell, sublicense, publish or distribute them, or use them to provide consulting or training services to others.
You own your business information, brand assets, customer data and anything you give us. You grant us the limited licence we need to use it to deliver the services.
Documents we prepare specifically for you are yours to use within your business, subject to the licence limits above for any of our underlying material embedded in them.

10. Liability

To the maximum extent the law allows, we’re not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, opportunity, data or anticipated savings.
To the maximum extent the law allows, our total liability in connection with a consulting engagement is limited to the consulting fees you paid us for that engagement.
We aren’t liable for loss to the extent it comes from your decisions, from information you gave us that was inaccurate or incomplete, or from you not participating as set out in section 5.
Some consumer guarantees can’t be excluded by law. Where our liability for failing to meet one can be limited, it’s limited to supplying the services again or paying the cost of having them supplied again.

11. Term, termination and disputes

The engagement runs for the term set out in your engagement summary (for the accelerator, 90 days from your start date), unless extended or ended earlier.
Either of us may end the engagement early on 14 days’ written notice. Section 4 governs what happens to fees.
Either of us may end it immediately if the other commits a material breach that isn’t fixed within 14 days of written notice, or becomes insolvent.
Sections 6 (no guarantee), 7 (other clients), 8 (confidentiality), 9 (intellectual property), 10 (liability) and 12 (general) continue to apply after the engagement ends.
Ending a consulting engagement does not cancel your software subscription, which continues under its own terms until you cancel it.
If a dispute comes up, we’ll each nominate a contact and try to sort it out in good faith first. If it isn’t resolved within 21 days, we’ll attempt mediation before starting court proceedings, sharing the mediator’s cost equally. This doesn’t stop either of us seeking urgent relief from a court.

12. General

Availability by territory: consistent with our other commitments, consulting services are not offered to businesses located or operating in Australia or New Zealand. You confirm your business is not, and will tell us promptly if that changes. We may end the engagement immediately if this is breached.
We act as an independent contractor. Nothing here creates a partnership, joint venture, employment or agency relationship, and neither of us can bind the other.
These terms, together with your engagement summary, are the entire agreement about the consulting services and replace earlier discussions. Any change must be agreed in writing.
These terms are governed by the laws of Victoria, Australia, and each of us submits to the non-exclusive jurisdiction of its courts. If mandatory consumer protection law in your own country also applies to you, nothing here is intended to displace it.
If any part of these terms is unenforceable, it is severed and the rest continues to apply.
Questions? Email [email protected].

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